EON Customer Services – 0843 487 1806

EON Customer ServicesEON is a leading power and gas company in the UK. Apart from production and supply of energy, the company employs close to 12,000 people in the UK and over 79,000 worldwide. The company supplies electricity and gas to over 5 million people for home and business use. EON Customer services are tailored to develop trust between the company and its customers. The customers are allowed to make use of the EON customer services number whenever they have complains to make over service delivery. 

Energy tariffs

Customers are encouraged to subscribe to an affordable energy tariff in order to benefit effectively from the existing EON Customer service. Energy tariffs are categorized according to the different energy requirements of the customer. Tariffs suitable for home use are cheap to acquire and maintain as compared to those for business use. 

Energy tariffs for your home include:

  • EON energy plan.
  • EON Energy Fixed 1 Year v6.
  • EON Energy Fixed 2 Year v5.
  • Age UK Fixed 2 Year.

The tariffs are charged differently with each having a unique benefit for the user. Apart from enjoying affordable tariffs, users can also benefit from regular reward points. They are available for all dual fuel and new electricity tariffs. Reward points can be exchanged for high street vouchers or Tesco Clubcard points. 

Business electricity and gas tariffs

Business tariffs are categorized depending on the classification of the business in mind. There are tariffs for large energy users while there are cheaper tariffs for small and medium businesses. 

Large energy users are classified as those that:

  • Use more than 1 GWh of electricity or spend over £25,000 each year.
  • Spend more than 1.5 GWh of gas or more than £15,000 each year.
  • Have half-hourly meters.
  • Have more than 20 sites.

Small to medium energy users are those that:

  • Utilize less than 1 GWh of electricity or spend less than £25,000.
  • Use less than 1.4 GWh of gas or spend less than £15,000.
  • Do not have hourly meters and have less than 20 sites.

EON Customer care

The EON customer services number is functional at all times. The company encourages its customers to raise complaints about the quality of services offered whenever they feel dissatisfied. They have a clear and straightforward procedure of how to handle complaints published in their complaints procedure. Additionally, the company publishes a complaint report each year on its official website. Customers have access to this report and can find information on which complaints were made and how they were resolved. EON has a global goal of being the best in the provision of customer care services and has put stringent measures in place to ensure this becomes a reality.